Internet portal operator
EL PATRON, s.r.o.
Športová 563/3
010 01 Žilina
IČO: 53794923
DIČ: 2121507146
The seller is registered under the file number Sro, vl.č .: 68373 / L in the Commercial Register of the District Court of Žilina.
1) About registration
“We declare that the data is only used for identification purposes when purchasing in the company” company name “and will not be provided to third parties or otherwise misused. By confirming the registration, I agree to the sending of offer e-mails from the online store of the company “Your company”.
Offer e-mails will be sent a maximum of twice a month and the size of individual e-mail messages will not exceed 50kB. You can cancel the e-mail newsletter service at any time at the e-mail address: ” elpatroneu@gmail.com ” or at the fixed address provided.
Orders can be placed without registration.
2) Acceptance and processing of the order, purchase contract
The buyer’s order is a draft of the purchase contract and the purchase contract itself is concluded at the moment of delivery of the binding consent of the buyer and the seller with this proposal (binding confirmation of the order by the seller). From this moment, mutual rights and obligations arise between the buyer and the seller.
By concluding the purchase contract, the buyer confirms that he has read these terms and conditions, including the complaint conditions, and that he agrees with them. The buyer is sufficiently informed of these terms and conditions and the complaint procedure by placing the order and has the opportunity to become acquainted with them.
The seller reserves the right to cancel the order or part thereof before concluding the purchase contract in the following cases: the goods are no longer produced or delivered or the price of the delivered goods has changed significantly. In the event that this situation occurs, the seller will immediately contact the buyer to agree on further action. In the event that the Buyer has already paid part or all of the purchase price, this amount will be transferred back to his account, the Purchase Agreement will not be concluded.
All orders received by this store are binding. The order can be canceled before it is shipped. In the event that the order is not canceled before the shipment, and will be shipped, the customer may be required to reimburse the costs associated with the shipment of goods. You are automatically informed about the receipt of the order by e-mail. In the detail of each product and in the order confirmation, the delivery time of goods that were not in stock is assumed. For each item, it is shown whether the goods are in stock or not. If the goods are not in stock or the supplier’s warehouse, we will inform you immediately about the next delivery date.
Order cancellation
If you cancel your order within 12 hours, we consider the order canceled. You can send the cancellation by e-mail or make it by phone. When canceling the order, it is necessary to state your name, e-mail and order number.
3) Types of transport by public carriers:
Goods delivered by Slovenská pošta
Postage, unless otherwise stated, is charged in the amount of 11, – €.
The price does not include any other services, because Slovenská pošta does not offer them. If the ordering party is not found, he will receive a notification of delivery of the shipment in the mailbox. He can pick up the shipment at the specified post office or request re-delivery. For these shipments, no communication with the carrier is possible and we have no opportunity to influence or monitor the shipment in detail. The maximum weight of one package is 10 kg.
Complaints about the shipment are only possible upon receipt!
WARNING! If the package is visibly damaged or if the protective tape is broken, file a complaint directly with the carrier. The supplier is not liable for damage caused during transport.
The shipment is usually delivered the next day after dispatch. The customer is informed about the shipment by e-mail.
The price does not include any other services. If the ordering party is not reached, he is offered additional options for taking over the package. The maximum weight of one package is 10 kg.
Complaints about the shipment are only possible upon receipt!
WARNING! If the package is visibly damaged or if the protective tape is broken, file a complaint directly with the carrier. The supplier is not liable for damage caused during transport.
The shipment is usually delivered the next day after dispatch. The customer is informed about the shipment by e-mail.
4) Warranty
You will always find a tax document in the package. The warranty period begins on the date stated on the document. The warranty period is stated for each product in the detail of the goods. In case of dispute, the warranty period may be extended by 5 (five) days as compensation for shipping time.
5) Conflict with the purchase agreement – general information
In the event that the item is not in accordance with the purchase contract upon acceptance by the buyer (hereinafter referred to as the “conflict with the purchase contract”), the buyer has the right to have the seller return the item to the status of the corresponding purchase contract free of charge and without undue delay. the buyer’s requirements either by exchanging the item or by repairing it; if such a procedure is not possible, the buyer may request a reasonable discount on the price of the item or withdraw from the contract. This does not apply if the buyer knew about the breach of the purchase contract before taking over the thing or caused the breach of the purchase contract himself. A discrepancy with the purchase contract, which manifests itself within six months from the date of taking over the thing, is considered to be a conflict already existing at the time of taking over, unless it is contrary to the nature of the thing or unless proven otherwise.
We provide a statutory warranty period for the goods.
6) The consumer’s right to withdraw from the contract
If the purchase contract is concluded by means of distance communication (in the online store), the consumer has the right to withdraw from the contract within 14 days of receipt of the goods. In this case, the consumer contacts the seller and preferably states in writing that he withdraws from the contract, stating the order number, date of purchase and refund account number. The money can also be returned in cash at the company’s headquarters. Withdrawal from the contract must be delivered no later than the last day of the 14-day period. In special cases, the return period may be extended, depending on the circumstances, but not longer than 30 days from delivery.
However, this provision of the law cannot be understood as an opportunity to borrow goods free of charge. If the consumer exercises the right to withdraw from the contract within 14 days of taking over the performance, he must give the supplier everything he has received under the purchase contract. If this is no longer possible (eg the goods have been destroyed or consumed in the meantime), the consumer must provide monetary compensation in return for what can no longer be issued. If the returned goods are only partially damaged, the seller may claim damages from the consumer and set off his claim against the returned purchase price. In such a case, the seller is obliged to prove the damage. In this case, the seller returns only the reduced purchase price to the consumer.
In addition, the seller may offset his actual costs incurred in returning the goods (transport costs, etc.) to the purchase price to be returned to the buyer.
The consumer does not have the right to withdraw from the contract, in the case of contracts:
for the provision of Services, if their performance was started with his consent before the expiration of the period of 14 days from the acceptance of the performance,
for the delivery of goods or services whose price depends on financial market fluctuations regardless of the seller’s will,
for the delivery of goods adjusted according to the buyer’s a person, as well as goods that are subject to rapid destruction, wear or obsolescence,
for the supply of audio and video recordings and computer programs, if the buyer breaks their original packaging,
for the supply of newspapers, periodicals and magazines consisting of a game or lottery.
7) Delivery and delivery conditions
Some shipments can be divided into several packages. Postage remains unchanged.
We monitor all shipments until they are delivered, thus trying to prevent problems that arise during delivery.
How to proceed when returning goods:
Prepare the shipment as described below.
Send the goods that you will send back to the address as described below to the carrier of your choice.
How to prepare the shipment
The shipment must be complete (including accessories and all documentation) and in the condition in which you received it upon delivery. Attach proof of purchase to the goods. Please always use wrapping paper or cardboard so that the original packaging cannot be pasted, labeled or otherwise degraded during transport. Do not send the goods on delivery, we recommend that you insure the goods. The money will be returned to your bank account (don’t forget to mention it), usually within 3 business days of receiving the shipment. In case of return of the goods, the amount will be reduced by shipping costs (does not apply to complaints!).
8) Methods of payment
All payment methods can be selected before choosing shipping. All payment methods are included in the shipping price.
Payment via GoPay – convenient instant payment by card or bank transfer. We will send the ordered goods to you by post
Payment in advance – when you select this option, you will receive a deposit form with all the details for payment. We will ship the goods upon receipt of payment to the bank account
cash on delivery – we will send the ordered goods to you by post and you will pay for the goods in cash upon receipt.
payment card or paypal
9) Security
You do not have to worry about abuse when paying with credit cards. We use a proven payment gateway with a 3-D secure protocol, supported by card associations. All internal information (passwords, names, operations) is encrypted. To increase speed, it does not encrypt general information (information about individual items of goods).
10) Complaints
If the goods you received from us are damaged or non-functional, follow the complaint procedure. Return of goods due to withdrawal from the contract is described in point 6 of the Terms and Conditions.
11) Complaints procedure
The products to which the right to make a claim applies must be handed over for assessment as soon as the defect is found, must be clean and with the appropriate documents and a description of the defect, or a marked place of the defect.
How to proceed
In case of a complaint, you can choose two options, follow the description below: Send the product to the address – “contact address”. Shipping is paid by the seller. Contact us as soon as you know when and where we will be able to pick up the shipment. The shipment must be complete (including accessories and all documentation) and in the condition in which you received it upon delivery. Attach proof of purchase to the goods. Please always use wrapping paper or cardboard so that the original packaging cannot be stuck, labeled or otherwise degraded during transport. Do not send the goods cash on delivery, in which case the goods will not be accepted. We recommend that you insure the goods. You will receive a complaint protocol immediately upon receipt of the goods. The goods must be properly packed for transport so that they are not damaged. Defective or damaged goods will be replaced or the purchase price will be refunded. The goods must be accompanied by all documents that the buyer received with the goods, such as receipt, warranty card and others. The seller does not accept liability for damage resulting from the operation of the products, functional properties and damage from improper use of the products, as well as damage caused by external events and incorrect handling. Defects of this origin are not covered by the warranty provided either. For hygienic reasons, the goods are only properly cleaned for complaints. If the manufacturer provides a longer warranty, it is listed with the goods in the catalog. Dismissed complaints may be subject to complaint costs and handling fees. You will be informed about the handling of the complaint by e-mail or SMS. As with the delivery of the order, you will be informed about the shipment of the package and the delivery date. Thank you for taking the time to read the terms and conditions.
The business conditions are valid from May 25, 2017 until further notice.
Information for buyers: in case of change of business conditions, the business conditions that were valid on the date of purchase are valid.
